Purchases made inside the app on an iPhone or iPad are sold by Apple, who is the merchant of record. We do not receive, hold, or process your payment details, and we cannot issue a refund for an App Store purchase ourselves.
Request a refund at reportaproblem.apple.com, or through Settings on your device. Apple applies its own App Store terms and its decision is final.
If Apple declines and you believe the circumstances are exceptional, write to us anyway — see Section 7. We cannot reverse Apple's decision, but we will look at it.
Purchases made inside the app on an Android device are sold by Google, who is the merchant of record. As with Apple, we do not process the payment and cannot refund it directly.
Google refunds purchases requested within 48 hours automatically through Google Play order history. After 48 hours, requests go to us as the developer — contact us at hello@fieldmedic.app and we will review it and instruct Google where a refund is due.
Where you buy FieldMedic Pro directly from fieldmedic.app, our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for those orders: Paddle handles the payment, the receipt, the applicable sales tax or VAT, and customer enquiries about the transaction itself.
We offer a 14-day refund on web purchases. If FieldMedic is not what you expected, email hello@fieldmedic.app within 14 days of purchase, or contact Paddle directly at paddle.net, and we will refund you in full. You do not need to give a reason.
Refunds are returned to the original payment method. Paddle typically processes them within a few working days, though how quickly the money appears depends on your bank or card issuer.
After 14 days we will still consider a refund where something has genuinely gone wrong — the app will not install, the purchase did not unlock, or you were charged twice. Get in touch and tell us what happened.
If you are a consumer in the United Kingdom or the European Union, you normally have a statutory right to cancel a purchase of digital content within 14 days without giving a reason.
Our own 14-day refund policy in Section 3 is offered voluntarily and in addition to your statutory rights. It is not affected by that waiver, and nothing in this policy limits any right you have under the Consumer Rights Act 2015 or equivalent legislation in your country — including your rights if the app is faulty, not as described, or not fit for purpose.
FieldMedic Beacon is an auto-renewing subscription sold through the App Store or Google Play. Cancel at any time in your device's subscription settings; cancelling stops the next renewal and you keep access until the end of the period you have paid for.
Refunds for subscription periods already charged are handled by Apple or Google under their own terms, as in Sections 1 and 2. If you were charged for a renewal you did not intend and the store declines, contact us — we will look at it.
Everything you have recorded in FieldMedic is stored on your own device, so a refund does not delete it. Pro features stop working, but your patient records, kit lists and notes remain on the device and can be exported before you uninstall.
If you used Beacon, encrypted cloud copies are retained so you can resume by resubscribing, or you may ask us to delete them — see the Privacy Policy.
Refund requests and any questions about this policy:
We aim to reply to refund requests within two working days.
This Refund Policy should be read alongside the Terms of Service Refund Policy Organisations and the Privacy Policy. Where a purchase is made through the App Store, Google Play or Paddle, that provider's own terms also apply to the transaction.